We currently have 3 plans available. You can choose our 5 Minute, 10 Minute or 15 Minute Plan depending on the level of detail and duration of consultation feedback. After you have selected your plan You can type your question, upload a detail video or voice note in English. You will also be able to upload any supporting documents that will allow us to better assist you.   

To ensure a great user experience we review your questions before processing your payment. After you submit your question our team of Solar Professionals will quickly review your question and direct you to our payment portal to pay for the plan selected. 

We recommend that you set an appointment at least 24 hours after you submit your question. This will ensure that the solar professional is adequately prepared to provide a comprehensive response. It will also allow us to contact you to clarify any issue with your question submission. You will be able to choose your preferred contact method whether: 1-on-1 telephone, 1-on-1 video, or 1-on-1 text chat.

You will receive an email confirmation indicating that we have received your questions and have started processing. You will also receive an email reminder before our meeting begins. While the meeting is conversational we recommend that you allow the Solar Professional to first answer your question in detail before engaging in additional questions. Additional questions will be facilitated as long as you have time available during your meeting session.

We value our customers feedback and we use this information to enhance our Ask a Pro experience. Since most persons utilize our consultation services multiple times, your feedback does not only help to better the service experience for future users but also for your future questions. We pride ourselves for using simple language that even a basic person can understand and we ensure that our responses are as clear and easy to understand as possible.